Terms of service

Last revised: July 1, 2025

You can find our previous terms and services as of April, 2018, here

Ankeri Solutions ehf. Terms of Service

1. Scope and Definitions

Ankeri Solutions ehf., Suðurlandsbraut 10, 108 Reykjavík, Iceland, reg. no. 451016-0750 (“Ankeri“) offers a variety of software-as-a-service products, tools, and modules available online via website(s) and mobile application as well as a general company website, www.ankeri.net open to the public which in these terms of service (“Terms”) are referred to collectively as the “Service”.

Access to and any use of the Service (“Subscription”) can be based on an accepted quote from Ankeri, a custom service agreement with Ankeri, or a specified subscription plan from Ankeri. Collectively these and any other type of agreement between Ankeri and users pertaining to the access to or use of the Service, is referred to as “Agreement”. Subscription fees and any other fees payable by the users (as defined below) to Ankeri, are in these Terms referred to as “Fees” and are determined by the subscription plan and/or any specific provisions set out in an Agreement.

Ankeri has different types of users depending on the Service being used and based on the Agreement with Ankeri. All types of users are collectively referred to as “Users“ for the purposes of these Terms. These may include:

Anyone who visits Ankeri‘s website(s).
Users with a trial access to Ankeri‘s Services (“Trial”).
Paying customers of the Service, regardless of the subscription plan or Agreement with Ankeri and regardless of the Service features and functionalities available to them.
Any other Users with access to the Service.

The term User can refer to either business entities, their employees and/or individuals.

Users and Ankeri collectively are referred to as the “Parties“.

These Terms govern all and any use of the Service by all Users and any underlying Agreement regardless of type. These Terms together with any Agreement with the User constitue the Parties’ comprehensive agreement. In case of any discrepancies between the provisions of these Terms and the Agreement, the provisions of the latter shall prevail. In other respects, deviations from these Terms are not considered accepted by the Ankeri unless with a signed approval. The Terms are binding upon the Parties hereto and their respective successors, assigns, heirs, executors, and administrators.

By accessing or using the Service, the User acknowledges and agrees to having read, understood, and agreed to be bound by these Terms and Ankeri‘s privacy policy (“Privacy Policy“). A User should not access or use the Service without having read, understood, and agreed to be bound by these Terms.

The Terms may be modified by Ankeri at any time. In case of adverse modificiations, Users will be notified with 30 days notice on Ankeri’s website. What constitutes adverse modification will be determined at Ankeri’s sole discretion. Continued use of the Service after any such update constitutes acceptance of the changes.

2. Service provided

The Service provided by Ankeri is defined in the User’s Agreement with Ankeri and applicable product descriptions, available on Ankeri’s website. Ankeri may at its sole discretion and at any time, update, upgrade, enhance, or otherwise change (“Update“) the Service options, functionality of the Service and product offering, unless otherwise determined in the Agreement. Users acknowledge that such Updates may result in changes in the appearance and/or functionality of the Service, and that continued use and proper function of the Services may require Users to update their own systems, including new operating systems (e.g., IOS, Android or Windows) or web-browsers. Continued use of the Service after any Updates constitutes acceptance of the changes. In case of material Updates, as determined by Ankeri, Ankeri strives to provide at least three (3) months’ notice prior to the Update.

3. Subscription period and termination

The Subscription period is ongoing and indefinite, unless otherwise stated in the Agreement.

Parties may cancel Subscriptions to the Service with three (3) months’ notice, unless otherwise determined in the Agreement. Notice of cancellation shall be in writing and sent to the other Party via email or other secure means of communication agreed by the Parties and take effect on the 1st day of the next month, after the notice is received by the Party.

Ankeri may suspend or terminate a User’s Subscription and/or free use of the Service in circumstances including but not limited to:

the User failing to make payments due under the Agreement within fifteen (15) days as of the due date. At such time, Ankeri shall be entitled to stop all Services and suspend the User’s access to the Service without any liability or need to provide further notification. As decided by Ankeri, access to the Services may be restored upon receipt of payment in full;
the User failing to perform any other material obligation required under these Terms or the Agreement, and such failure is not cured within thirty (30) days’ notice thereof;
the User filing petition for bankruptcy or insolvency, has an involuntary bankruptcy petition filed against them, commences an action providing for relief under bankruptcy laws, files for the appointment of a receiver, or is adjudicated a bankrupt concern.

Upon the end of a Supscription period, cancellation or termination for whatever reason, the User shall no longer access the Service and the User shall not circumvent any security mechanisms contained therein. Ankeri may store Submitted Content (as defined below) after the end of a Supscription period, cancellation or termination; however Ankeri is allowed to delete such Submitted Content 30 days after the end of Supscription period, cancellation or termination, unless otherwise stipulated in the underlying Agreement. Any personal data contained in the Submitted Content will be handled in accordance with Ankeri’s privacy policy or relevant data processing agreement.

Termination will not limit either Party from pursuing other remedies available to it, including injunctive relief, nor will such termination relieve the User of the obligation to pay all Fees that have accrued or are otherwise owed by the User under these Terms and the Agreement.

4. Payment and Fee changes

Users agree to pay Ankeri Fees for the Service provided as set out in their Agreement with Ankeri. Except when required by law, paid Fees are non-refundable.

Fees are billed in advance on a recurring and periodic basis (“Billing Cycle”). Unless stated otherwise in the Agreement, the Billing Cycle is one month. If required by law, taxes, such as VAT, will be added to any Fees invoiced by Ankeri under the Agreement.

Payments of Fees shall be made through a valid payment method as instructed in the Agreement. Users shall provide Ankeri with accurate and complete billing information including full name, registered address, and telephone number. In case of credit card payments, the User must provide Ankeri with full and valid credit card information. By submitting such payment information, the User automatically authorizes Ankeri to charge all Fees incurred through the User’s account to any other payment instruments.

Should automatic billing fail to occur for any reason, Ankeri will issue an electronic invoice indicating that the User must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Ankeri may, at its sole discretion and at any time, modify the Fees for any Service provided by Ankeri. Any Fee change will become effective at the end of the then-current Billing Cycle. Ankeri will provide the User with a three (3) month prior notice of any change of Fees. Continued use of the Service, after the Fee change comes into effect, constitutes the User’s approval to pay the modified Fees.

5. Trial

Ankeri may, at its sole discretion, offer Users a Subscription with a limited trial period. Trial Users may be required to enter valid billing information in order to activate the Trial. Ankeri may offer such Trials either as paid Subscription or free of charge. At the end of the trial period, the User will be charged the applicable Fees, unless the Subscription is cancelled in due course or as otherwise stated in the Agreement.

At any time and without notice, Ankeri reserves the right to modify the Agreement and terms of the Trial, or cancel a Trial offer.

6. User Content

Ankeri’s Service allows the User to post, link, store, share and otherwise make available certain information, text, files, graphics, videos, or other material and information (“Submitted User Content”) on, to or through the Service. Submitted User Content is subject to the following terms:

The User represents and warrants that

the User owns the Sumbitted User Content and/or has the right to use it and to grant Ankeri the rights and license as provided in these Terms, and
the Submitted User Content does not violate privacy rights, publicity rights, intellectual property right or any other rights of any third party;
the User is responsible for the Sumbitted User Content, including its legality, reliability, and appropriateness.

Ankeri may modify, use, access, collect, store, aggregate, analyse, dipsplay, reproduce or otherwise process Submitted User Content or derived data for the purposes of:

providing, improving and developing the Service,
monitoring, preventing, detecting and fixing any issues related to the security and operation of the Service,
creating benchmarking and statistical analysis, provided the Sumbitted User Content has been anonymized prior to the processing. Ankeri will own the right to any data, outcomes and information derived from such processing of anonymized data.

Any personal data that may be included in the Submitted User Content will be processed in accordance with Ankeri’s Privacy Policy, available on Ankeri’s website.

7. Third party services

The Service may contain information from and links to third-party web sites, services and/or data providers that are not owned or controlled by Ankeri.

Ankeri has no control over, and assumes no responsibility for, the content, or practices of any third-party websites or services. Ankeri strongly advises all Users to read the terms and conditions of any third-party websites or services.

Users acknowledge and agree that Ankeri will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such third-party websites or services.

8. Accounts

Access to the Service is limited to the User that is party to the Agreement with Ankeri. Users can assign access to the Service to their individual employees, via accounts set up for each individual User, in accordance with the Agreement. Users guarantee that they will not grant access to the Service to any other individuals or legal entities, nor use or access the Services to provide service bureau, time-sharing or other computer hosting services to third parties, without Ankeri’s written approval. Granting access to the Service to parties, not employed by the User, constitutes a material breach of these Terms and may result in immediate termination of the Agreement and access to the Service.

Accounts are set up and secured with a corporate email address, and a username and password created by the individual User. The User is responsible for safeguarding the password(s) used to access the Service and for any activities or actions conducted under the Users password. The User shall not disclose passwords to any third party. In case of a security breech or unauthorized use of a User’s account the User must notify Ankeri immediately upon becoming aware of such unauthorized use or breach. The User may not use as a username the name of another person or entity, a username that is not lawfully available for use, or a name that is otherwise offensive, vulgar, or obscene.

9. Intellectual Property and Use

The Service and all of its content (excluding Submitted User Content), features and functionalities are and will remain the exclusive property of Ankeri and/or its licensors. This includes any improvements and enhancements to the Service that are a result of the Ankeri’s learnings from the use of Submitted User Content, so long as such improvements’ future functionality, usage and commercialization does not directly rely upon, derive functionality from, or require the use, presentation, aggregation, or access to Submitted User Content. The Service or any part thereof may be protected by copyright, trademark, trade secret, and/or any other laws or regulations, as applicable. Ankeri’s trademarks may not be used by the User without prior written consent of Ankeri.

Subject to the limited license granted to the User by the Agreement, Ankeri shall own all rights, including but not limited to intellectual property rights, title and interest in and to the Service and any parts thereof, and other deliverables provided under the Service or the Agreement, including all modifications, improvements, upgrades, derivative works, and feedback related thereto.

The User has the right to use the Service solely for its intended business purposes. Except to the extent that these Terms provide otherwise, the User shall not, and shall not allow any website or party to, frame, syndicate, distribute, replicate, or copy any portion of Service, nor provide them with direct or indirect access to the Service. Unless otherwise expressly permitted in the Agreement a User shall not permit any subsidiaries, affiliated companies, individuals outside of their organization or any other third party to access the Service.

The User shall not, and shall not permit any third party to, copy or republish the Service, to modify it or create derivative work based upon the Service or to remove, modify or obscure any copyright, trademark or other proprietary notices contained in the Service or used to provide the Service or to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the software used to provide the Service. Any of the above stated measures constitutes a material breach of these Terms and may result in immediate termination of the Agreement and access to the Service.

Ankeri reserves the right to publish Users’ company names, logos and trademarks on Ankeri’s website or other internal or external materials, unless otherwise stated in the Agreement.

10. Limitation of Liability

To the extent permitted by applicable law, in no event shall Ankeri, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any, direct, indirect or consequential damages, including damages for loss of profits, data, use, goodwill, or other intangible losses, relating the use of the Service. The limitation of liability applies whether damage is based on warranty, contract, tort (including negligence) or any other legal theory, regardless of whether Ankeri has been informed of the possibility of such damage.

This applies among other things to:

The User’s access to or use of the Service or inability to access or use the Service,
any conduct or content of any third party or Users,
any content obtained from the Service,
unauthorized access, use or alteration of the User’s transmissions or Submitted User Content,
deletion, correction, destruction, damage, loss, or failure to store Users’ data or information for any reason.

User agrees that if there is any basis for recovering damages, User’s exclusive remedy is to recover direct damages up to an amount equal to the Fees paid by the User for the Services in the three preceding months before the loss or breach occurred.

Ankeri shall have no liability to the User under the Agreement or these Terms if it is prevented from or delayed in performing its obligations, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes, failure of a utility service or transport or telecommunications network, war, riot, civil commotion, malicious damage, rule, accident, fire, flood, storm or default of suppliers or sub-contractors.

11. Disclaimer

Any use of the Service is at the User’s sole risk. The Service is provided on an “as is” and “as available” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Ankeri, its subsidiaries, affiliates, and licensors do not warrant:

That the Service will function uninterrupted, securely, or be available at any particular time or location.
Any errors or defects will be corrected.
That the Service is free of viruses or other harmful components, or
the results of using the Service will meet the User’s requirements.

12. General provisions

Compliance with Laws: The Parties agree to comply with all applicable laws, regulations, and ordinances relating to each Party’s performance under these Terms.

Governing Law and Dispute Resolution: These Terms shall be governed and construed in accordance with the laws of Iceland. Any disputes arising from these Terms, the Agreement or any other transaction between the Parties shall be resolved before the District Court of Reykjavík.

Interpretation: The Parties acknowledge and agree that the Parties are sophisticated parties engaging in a fully negotiated commercial transaction with ample review of the Terms prior to execution.

Ankeri’s failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Notices: Any notice required under these Terms shall be given in writing and will be deemed effective upon delivery to the party to whom it is addressed. All notices shall be sent to the applicable address, email address or contact information specified in the Agreement, or by other means that the Parties may designate in writing.